Park House Healthcare

Customer satisfaction - the results are in...

Thu, 13 Sep 2012

Park House Healthcare receives an impressive response from an independent customer satisfaction research study.

 

Customer engagement is integral to Park House Healthcare’s commitment to building strong and lasting relationships. In June 2012, the largest customer satisfaction research campaign in the company’s history was conducted, in partnership with an independent research specialist. This investment represents Park House Healthcare’s biggest commitment into understanding the needs of the healthcare market.

 

Over 300 healthcare professionals took part in the research, from which Park House Healthcare achieved an excellent customer satisfaction rating of 4.3 (out of 5). Some of the highlights were:

 

Good relationships  4.5
Reliable delivery  4.5
Efficiency of ordering process  4.5
Out of hours/response times  4.4
Product quality  4.4

 

The results underpin the company's continued success over the last five years and highlight our commitment to customer satisfaction. It is our intention to use these results to develop business performance, improve service delivery and be the best customer service provider in the industry.

 

Peter Carroll, Sales and Marketing Director added, "As a result of this significant campaign we now have a wealth of valuable feedback to further develop business performance. We will not allow ourselves to be complacent; the results will be used to benchmark performance over the next 18 months. A detailed customer charter will be produced, outlining where objective commitments have been made and achieved to improve our performance."